Appointments

Appointments System

Our appointments system aims to offer a consultation with an appropriate clinican within an appropriate time.  If you are requesting a GP appointment for an ongoing condition we would encourage you to see your usual GP.

Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible.

In order to do this, they may need to ask you questions about why you need to see a clinician so they can get you seen quickly.

We offer appointments at both our Woburn Sands and Woburn Surgeries.  

Cancel an Appointment

It is important that you inform the reception staff or cancel your appointment through SystmOnlie if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a message informing you of non attendance. Persistent defaulters maybe removed from the list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

We will ask your consent to send the reminders.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen we will help you to rearrange your appointment but it is unlikely to be the same day. 

Interpreter

If you require an interpreter for your appointment, please notify the receptionist and they will arrange this for you.

Transport Service

A volunteer car service is sometimes available for patients who have difficulty travelling to the surgery. This runs on Tuesday and Thursday mornings to Asplands. Contact reception for details.

We are always pleased to hear from new volunteer drivers – please contact our reception or business manager for more information.

Extended Opening Hours

Extended Access offers a range of appointments to patients across Milton Keynes including patients of Asplands and Woburn.  This also includes access to the Children's Primary Care Service operating from Milton Keynes Urgent Care Centre.

You can book an appointment for Extended services through Reception between 08:00 and 18:30, Monday to Friday.

Please note that Reception and Dispensary is not open during Extended Access Clinics.

Video Surgeries

As a training practice some of the patients have participated in video recording to allow an analysis of consultation techniques by our trainee GP’s. These recordings are only viewed by other doctors and are usually destroyed within a few days without leaving the building unless selected for submission to the examinations board.  All recordings will be treated with respect and remain secure.

Every patient who participates is informed that his or her consultation will be recorded and will be asked to sign a consent form.  Anyone who does not wish to be recorded can of course refuse.

The consent from asks:

  • Names of any persons accompanying patient to consultation.

And informs you that:

  • Intimate physical examinations will not be recorded and that the camera will be switched off on request.
  • It is the responsibility of the doctor recording to ensure the security and confidentiality of the recording.
  • Doctors within the practice will see the recording, but they may also need to be seen by assessors from outside the practice.

Home Visits

Doctors or nurses will visit you at home if your illness prevents you travelling to the surgery. Please contact the surgery before 11.00am if you think you may need a home visit.  Please inform Reception if your circumstances change and you are unlikely to be at home.